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Frequently Asked Questions

Orders

Once your order has been placed, our team promptly starts to pack and process it. Unfortunately, once you are charged we are unable to interfere with this process and make any amendments.

Once you have placed an order, you should receive an email confirmation sent to the email address which you have provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you are still having problems please contact us on info@freeband.live.

Your order should arrive within 3 to 7 days from dispatch. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at info@freeband.live.

Your order is sent via USPS and is trackable.

Payments

We accept payment from debit or credit cards - American Express, VISA, Mastercard, as well as payments made by Apple Pay and Amazon Pay.

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is on sale (or in a certain category) the discount may not be valid. If it’s still not working, please email us at info@freeband.live and our team will be able to advise you further.

No, you can only use one promotional discount on each individual order.

Please try an alternative payment method or contact us at info@freeband.live and one of our customer service team will help you as soon as they can.

Products

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at info@freeband.live

The FreeBand is made of 100% silicone and conforms to safety requirements of CPSIA 2008.

The FreeBand provides between ten (10) and fifteen (15) normal squeezes before it will need to be refilled again. It is easily refilled at the back of the band. 

The FreeBand is made in China, but designed in the USA. 

Yes you can! Just head over to our private label page and let us know a bit more about your order. 

Adult FreeBand fits wrist circumference 6 1/4 inch to 8 1/4 inch.

Kids FreeBand fits wrist circumferences of 4 1/4 inches to 6 inches.

Returns

Unfortunately, due to the sanitary nature of the product and health regulations we are not able to offer returns.

Shipping

All orders are sent via USPS.

Standard delivery takes 3 - 7 days.

Priority delivery takes 1 day.

All orders are sent via USPS.

Standard delivery takes 3 - 7 days.

Priority delivery takes 1 day.

On average it costs around $2.90 for shipping in the USA. 

Orders will be shipped same day if placed by 2:00 pm PST. If placed after 2:00 pm PST your order will be sent out the next business day.